(no subject)

[the_milky_way]

So I got a mail from Netrillium telling me that my credit card was processed with errors and that I still have an invoice due.
My problem si that I don't know where the error is. I can't imagine that they cut my credit card since it is still valid until November. I mean they would have told me right? It would suck otherwise because I need the card.
So now I don't know if I should pay the invoice again, or enter my credit card number again. I sumbitted a ticket and wrote a mail, but they said it could be up to 12-24 hours before they reply. I don't want my account to be deactivated.
I'd lose APO now.
Which would suck because I wouldn't know where else to put it if my credit card really should be invalid now. And well I wouldn't have a card either then.

All I can do now is wait and maybe check in with my bank tomorrow and see what's up.

Meeep.. :(
I am not happy. Not really close to panic but not happy, since I have no idea what's actually wrong.

Comments

[spiritcrow.livejournal.com]

You can always pay via PayPal - that works without a creditcard, bankaccount is enough.

[the_milky_way]

I know but I don't have pay pal and I don't really trust it. But if it really gets worse like that I have to get an account

[spiritcrow.livejournal.com]

I've used PayPal from day one that it was available for German customers and never had any problems. If you got a secure password it really is as secure as it can be :)

Did they tell you to pay again manually or are they going to try and charge the creditcard again? Had creditcard problems with Netrillium too at some point but they were pretty patient and not too hasty in closing the account.

[the_milky_way]

They didn't really say anything. They just said that my invoice was processed with errors. When I checked my billing account the invouice was still open and it said "action blocked".
My card is still valid, since I just got my credit card bill and they booked it from my bank account just three days ago.

I wrote a mail and asked if I should pay again or if they will try and solve it. It might be a connection falure to the bank computer. I have no idea. They didn't say I should pay again, just that I shoiuld check and probably change my credit card number (which I can't since I only have this one).

No answer yet, so I don't know.

[sandrine]

If you are really all that wary of PayPal and you cannot work out anything else, I could always pay with my PayPal account and you transfer the money back to my bank. :)

PayPal is one of the few online pay systems I trust. I've always handled my LJ payments and various eBay stuff through them and never encountered any issues.

[the_milky_way]

Thanks for the offer.
I am still waiting for an answer from my host what I am expected to do now.
I might have to take you up on that (maybe even later today).

I am not really sure if I am expected to pay manually or if they'll try to process the card again.

And I am nto really sure if something is wrong with my card or just with the peocess going on.

[sandrine]

Ok. Just let me know. :)

[the_milky_way]

Will do.. Thanks :9

They just asked me to enter my card number again and see if it renews automatically within the week. If not I have to sk again and pay manually.

I think I will just go to the bank tomorrow and make sure it is not my card.